Frequently Asked Questions
Ordering, minimum quantities, shipping and lead times.
Ordering
How do I order lumber?
Send us a quote request with the product, species, dimensions, grade, quantity and delivery location, or call us at 705-463-3516. We’ll reply with pricing and availability.
Who do you sell to?
We sell softwood lumber and by-products to businesses across Canada and the United States. [confirm: wholesalers, distributors, retailers, manufacturers — and whether you sell to individuals]
Is there a minimum order?
Minimum order: [confirm, e.g. one truckload]. If you need less, ask us — we’ll tell you what’s possible.
Can you produce specific lengths or grades?
Yes, specialty lengths and grades are available on request, depending on production. Include the details in your quote request. [confirm]
Shipping
Do you ship by truck or by rail?
Both. We ship by truck and by rail across Canada and the United States. Rail is usually the better choice for large volumes and long distances, trucks for smaller loads and direct delivery. Read more about choosing.
Where do you deliver?
Across Canada and the United States. Tell us the delivery location in your quote request and we’ll include shipping options.
Can I pick up at the mill?
Pickups at the mill in Calstock: [confirm]. Please call ahead so the order is ready and drivers receive site safety instructions.
How is lumber packaged?
Lumber is bundled and strapped for shipping. See packaging and loading information. [confirm wrapping options]
Lead Times & Documents
What are your lead times?
Lead times depend on the product, the quantity and the season. Typical lead time: [confirm]. We confirm the shipping date with your quote.
Is your lumber FSC® certified?
The timber we process is FSC® certified. Let us know if your order needs FSC® documentation. See our certifications.
Where can I find spec sheets?
On our Technical Documents page.
Still have a question? Contact us or call 705-463-3516.